Hotel Policies

  • All visitor information must be informed in advance to our Reception staff, including number of visitors, names and the time they will arrive and depart. Visitors must leave a photo ID with Security.
  • Visitors are only allowed in public areas, not in the guest room.
  • Guests must collect their visitors at Reception.
  • Visitors can stay for a maximum of 2 hours without charge. Over 2 hours will be charged at 3,000,000 VND per person. Over 6 hours will be charged at 6,000,000 VND per person. All charges will be billed to the guest’s room account.
  • Visitors must leave the Retreat by 17:00.